Frequently Asked Questions
How long will it take to get my order?
All orders are handmade by me, Mackenzie. That means it takes 4-6 weeks for me to make your order with additional time for shipping based on your location.
How does shipping work?
Once your order is made, shipping in Canada & the United States takes 5-10 business days.
Shipping outside of Canada takes 2-3 weeks.
Read the shipping policy for more information.
Why does it take so long to get my order?
At Atelier, I believe slower is better. I want to be able to provide sustainable shopping at an affordable price. That means it takes a bit longer for me to make these orders with the best quality.
Can I return or cancel my order?
Unfortunately because I am a small business on a made-to-order model, I am not able to accept cancellations or returns at this time.
You can exchange your order within 14 days of receipt if it doesn't fit for another size.
Read the return policy for more information.
Did the price of the Bowtie Vest increase?
We started working with a small manufacturer across the street from us in Vancouver to help with production time in September. The new price reflects this increase.