
Frequently Asked Questions
More questions? Send us a DM on Instagram @AtelierTulpe
All orders are handmade by me, Mackenzie. That means it takes 4-6 weeks for me to make your order with additional time for shipping based on your location.
Once your order is made, shipping in Canada & the United States takes 5-10 business days.
Shipping outside of Canada takes 2-3 weeks.
Read the shipping policy for more information.
At Atelier, I believe slower is better. I want to be able to provide sustainable shopping at an affordable price. That means it takes a bit longer for me to make these orders with the best quality.
Unfortunately because I am a small business on a made-to-order model, I am not able to accept cancellations or returns at this time.
You can exchange your order within 14 days of receipt if it doesn't fit for another size.
Read the return policy for more information.
We started working with a small manufacturer across the street from us in Vancouver to help with production time in September. The new price reflects this increase.